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Download Microsoft Power Platform Solution Architect Exam Dumps >>

A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?

  • A. Dynamics 365 Customer Insights
  • B. Dynamics 365 Marketing
  • C. Excel Online Connector
  • D. Dynamics 365 Customer Service

Answer: A

Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customerbased data from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.


A company has a model-driven app. The app has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that is enforced by using business rules. The company wants to apply the business rules to all forms In the app. You need to recommend a simplified form setup so the form can be maintained moving forward. What should you recommend?

  • A. Manage the business logic with a Power Apps Component Framework (PCF) control.
  • B. Evaluate whether complex pans of the logic can be solved by using Power Apps Component Framework (PCF) control. Use Business Rules for the remaining functionality.
  • C. Update logic to ensure Business Rules are optimized. Use JavaScript for the remaining functionality.
  • D. Remove the Business Rules and use only JavaScript.

Answer: B


You are designing a Power Platform solution.
The company wants its development team to adopt the construction of repeatable components for its implementation team to reuse on different entities and forms.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?

  • A. Canvas app
  • B. JavaScript
  • C. Power Apps Component Framework control
  • D. Web resource

Answer: C

Power Apps component framework empowers professional developers and app makers to create code components for model-driven and canvas apps (public preview) to provide enhanced user experience for the users to work with data on forms, views, and dashboards.


A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.
The company has the following requirements:
Provide customers with an online portal where they can submit and review cases.
Ensure that customers can chat online with a customer service representative at any time.
Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Omnichannel for Customer Service
  • B. Business process flows
  • C. Dynamics 365 Virtual Agents chatbots
  • D. Dynamics 365 Field Service
  • E. Customer self-service portal

Answer: A,B,E

B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).
E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.



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